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FAQ

THE STATION IS FULL, WHAT SHALL I DO?

In this case you have to lock the bike safely to another properly secured bicycle or to the station with a combination lock, and call us on 33 444 88 88 to complete the rent of the bike.

What if I forget my PIN?

Call us on 33 444 88 88, we will be more than happy to help you.

Is there a minimum age for the BBbike user?

Using the BBbike system is open to all people. Persons under 18 years old must have a signed permission from their parent or guardian, available at: www.bbbike.eu – Terms and Conditions. Please send a signed permission document to the following address: Homeport Polska Sp. z o.o., Emilii Plater 53, 00-113 Warszawa.

Can the user registered in the BBbike System use the bike in other cities?

No. BBbike registration does not allow to use the bikes in other cities.

Can I take a break in ride and leave the bike for a few minutes?

Obviously, however, the most important in this case is common sense. Do not leave BBbike in isolated or "risky" places and always lock them using the security chain with a combination lock to solid, robust things, and certainly nothing will happen. We want to assure as well that nobody will be able to rent such bike – locked for a while during the ride with a combination lock.

What do I do if I find an abandoned or vandalized bike?

If you see an abandoned or vandalized bike, please contact us on 33 444 88 88 immediately. Our service will arrive at your designated location and secure the bike.

Who is responsible for the damaged bike?

From the moment of rent till the moment of return of the bike at one of the BBbike stations, it is the User who is responsible for the bike which is rented. If the bicycle is damaged during its using from your fault, we are sorry but you will have to cover the cost of the repairs. But do not worry - if you are not responsible for the damage of the bike and you will report to us the whole thing without delay, you will not incur any consequences.

How many bikes can I rent?

On one account you can rent one bicycle.

I got a text message telling that the bike that I was using went missing. Will I be responsible ?

No. If you have returned it properly in the system and we can confirm it together, you will not have to worry about the consequences. We have set out the procedure in case of loss of the bike - we will contact the last user after 8h and 12h and ask for a help in finding the bike. However, each case is treated individually.

What if the BBbike System charged inadequate fee?

If the amount that the system charged from you for using BBbike is not related to the facts, write a complaint by sending us an email on bok@bbbike.eu within 7 days from the date of occurence. For its consideration we have up to 21 days. However, we will try to answer it as quickly as possible. If the verification shows that the system has made a mistake, we will refund you the entire inadequately charged amount.

What if I have a problem with renting or returning the bike at the terminal?

In case of problems with carrying out any operation at a Station, please contact our Call Centre. You will be able to perform the selected operation quickly and efficiently.

How to pay for BBbike System

You can chargeup your Customer Account immediately, using online payments operator (PayU).